Terms of Service

These terms govern the use of Klymb Studio (“Klymb”, “we”), a service of KLYMB SAS (see the legal notice), available at klymbstudio.com. By creating an account you accept them. If you use Klymb on behalf of a company, you confirm you are authorized to bind it.

1. The service

Klymb is a platform where brands and agencies run UGC campaigns with independent creators: briefing, video review, messaging, performance tracking and creator payments. Creators use Klymb free of charge and keep 100% of their fees — Klymb takes no commission on creator payments. Klymb's revenue comes from brands and agencies: the platform subscription, the payment fee on creator payments (section 4) and Sourcing by Klymb.

2. Accounts

You must be 18 or older. Keep your credentials confidential; you are responsible for activity under your account. Give us accurate information and keep it up to date.

3. Subscriptions

• Brand and agency plans are billed monthly or yearly through Stripe, at the price shown at checkout. An agency's plan is billed for each app (client workspace) it manages, plus a per-app fee; adding an app updates the subscription, prorated. A payment method is required to subscribe. The first charge occurs immediately — or, when Klymb has offered a free trial, when the trial ends.
• Each plan includes limits — team seats, active creators, tracked videos per month and creators sourced by Klymb per month — shown on the pricing page and in your billing settings. Beyond a limit, adding more is paused until you upgrade; videos already linked keep being tracked and creators keep being paid.
• You can cancel at any time from your billing settings or by contacting us; cancellation takes effect at the end of the paid period. Fees already paid are non-refundable except where the law says otherwise.
• Without an active subscription, launching new campaigns, sending briefs and inviting creators are paused. Reviewing work already delivered and paying creators always remain available.

4. Creator payments

• Klymb does not hold a balance for brands. A brand saves a payment card on its workspace; launching a campaign that pays creators requires one. Nothing is charged when a campaign is launched.
• An approved deliverable creates a payment at the amount agreed on the campaign. The brand pays it — one at a time, several at once, or automatically each week for creators it switches to Auto — and its card is charged that amount, plus Klymb's payment fee (a percentage set by Klymb, shown on the pricing page and before each payment), at that moment. Creators receive 100% of the agreed amount. The money is then sent to each creator through Stripe Connect. Creators must complete Stripe's identity verification to be paid.
• If a charge is declined, the payments stay due, and launching campaigns and sending new offers are paused until they are settled. Brands are responsible for reviewing work before approving it.

5. Creator invoices (self-billing)

This section takes effect on October 19, 2026.

Every creator agreement signed on Klymb includes a self-billing mandate: a creator registered as a business authorizes the brand to issue the invoices for their services in the creator’s name and on their behalf (Article 289 I-2 of the French General Tax Code; Article 224 of Council Directive 2006/112/EC). A creator acting as a private individual receives a statement of services instead, which is not an invoice.

When you pay creators through Klymb, you:

• accept this mandate for each creator you work with;
• instruct Klymb to draw up and issue these documents on your behalf after each payment, from the payment itself and from the details the creator gives on the platform (country of tax residence, status, identity, address, registration and VAT numbers);
• remain responsible for your own tax obligations on these purchases, including any VAT you must account for yourself under a reverse charge.

Each document is made available to the creator, who can contest it through the platform within 15 days. A corrected document cancels and replaces the contested one; an issued invoice is never deleted.

6. Content

• Creators retain ownership of the content they produce until the campaign's agreed terms transfer or license it to the brand. The rights granted for each campaign are those stated in the campaign brief and contract generated on the platform.
• You grant Klymb the technical license needed to host, process and display content on the platform (and nothing more).
• You are responsible for the content you upload: it must not infringe third-party rights or applicable law.

7. Acceptable use

No unlawful, fraudulent or abusive use; no attempts to circumvent payment flows, scrape the platform, probe its security, or access other tenants' data. We may suspend accounts that break these rules, after notice where practicable.

Genuine views. This paragraph takes effect on November 20, 2026. Views and engagement on campaign videos must be genuine: they may not be bought, or inflated by bots, automated tools or any other artificial means. Brands and creators entrust Klymb with reviewing a video whose views, or the amount depending on them, are unusually high for its campaign. During the review the video is carried over and is not paid. Where Klymb finds, on the evidence available to it, that the views cannot be regarded as genuine, it gives the creator its reasons through the platform, and the video earns nothing: neither its fee, nor any view-based payment, nor any bonus. The brand is not charged for it. The creator may contest this decision by writing to support@klymbstudio.com within 15 days; during that period the video stays carried over, and if Klymb withdraws its decision the video is settled normally. Either party remains free to bring the dispute before the courts (section 11).

8. Third-party services

Klymb integrates Stripe (payments), Cloudflare (hosting, video), Supabase (database, EU) and Resend (email). View counts are read from the public link of each published video through ScrapeCreators and Supadata, and through the official APIs of TikTok, Meta and Google when a creator connects an account. These services are governed by their own terms. See our Privacy Policy for details on data handling.

9. Availability & liability

We work to keep Klymb available and secure, but the service is provided “as is”, without warranty of uninterrupted operation. To the extent permitted by law, Klymb's total liability for any claim is limited to the subscription fees you paid in the 12 months preceding the event. Nothing in these terms limits liability that cannot be limited by law.

10. Changes

We may update these terms; material changes will be announced by email or in-app at least 15 days before taking effect. Continuing to use Klymb after that constitutes acceptance.

11. Law & jurisdiction

These terms are governed by French law. Disputes are subject to the competent courts of Paris, France, subject to mandatory consumer protections.

12. Closing your account

This section takes effect on November 20, 2026.

• Brands and agencies close their account themselves in Settings › Security › Close account. We ask for your password, if your account has one, and for the name of the workspace.
• If you are the only owner of a workspace, or its last member, closing your account closes the workspace. Otherwise you leave and the workspace stays with its owners. If you are the only owner of several workspaces, write to us.
• An account cannot be closed while something is still running: money due to a creator, a payment in progress, an open payment cycle, an active subscription, a running campaign or a Sourcing request in progress. The page says which one, and where to settle it.
• Creators close their account from the app (Profile → Delete my account) or by writing to privacy@klymbstudio.com. Money already earned stays payable: write to us so that we settle it first.
• Closing an account does not undo what was done with it. Signed contracts stay in force, including the licences they granted and the payments still due under them. What identifies you is erased, except the records listed in section 6 of the Privacy Policy.

Legal notice

Publisher. The klymbstudio.com website and the Klymb Studio service are published by KLYMB SAS, a French simplified joint-stock company (SAS).

• Registered office: 15 rue François Bardot, 90000 Belfort, France
• SIREN 104 161 187 · SIRET 104 161 187 00018
• Share capital: €2
• RCS: 104 161 187 R.C.S. Belfort
• Director of publication: Sirine Larbi, President
• EU VAT number FR13 104 161 187
• Email: support@klymbstudio.com

Hosting. The website is hosted by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA — +1 (650) 319-8930. The database is hosted in the European Union by Supabase, and videos by Cloudflare Stream (see the Privacy Policy, section 3).

Contact

KLYMB SAS (Klymb Studio) — support@klymbstudio.com · personal data: privacy@klymbstudio.com