Support
Klymb Studio is a platform where brands and agencies run UGC campaigns with independent creators. If something is unclear, broken, or you need anything about your account, write to us — a person reads every message.
support@klymbstudio.com The fastest way to reach us. Please include your Klymb handle (for example @yourname) so we can find your account.We answer within 2 business days. Messages about a payment or a signed contract are handled first.
Where to write, depending on what you need
| Subject | Address |
|---|---|
| Anything about Klymb Studio, your account, a campaign or a payment | support@klymbstudio.com |
| Privacy, data access, correction or deletion requests | privacy@klymbstudio.com |
Before you write — the answers we give most often
“My Studio is locked.” Your Studio opens once your profile is complete and your account has been verified by our team. Complete every field of your profile, then wait for the verification — your Studio tells you which of the two is pending. You have nothing else to do during verification.
“When am I paid?” A fee is earned when a brand approves your video. Referral rewards come in two steps: a first reward when the friend you invited adds a social account, then more when their first campaign video is approved. Both are shown in Earnings, and paid out to the bank account you connect through Stripe. No IBAN is ever typed into Klymb Studio.
“My referred friend doesn’t appear.” The link must be opened before signing up, and the account must be created from that link. If your friend signed up another way, write to us with their handle — we can attach the referral manually.
“I want to delete my account.” Creators write to privacy@klymbstudio.com from the email they log in with (your Studio says the same in My profile › Delete my account), or, in the iPhone app, use Profile → Delete my account. Money already earned and not yet paid out stays payable — write to us so we settle it before the account closes. Brands and agencies close theirs in Settings › Security › Close account; the page says what has to be settled first. What happens next is in our Terms (section 12) and our Privacy Policy (section 6).
Reporting a problem
On the web, write to support@klymbstudio.com with the address of the page and, if you can, a screenshot. In the iPhone app, Profile → Help & contact opens a message pre-filled with your device and app version: please keep that information in the message, it helps us reproduce a bug.
Legal
See our Privacy Policy, Terms of Service and legal notice.